Guy & Pippa – One The Howe (Keswick, Lake District)

“Kim combines smart organisation skills with very high standards, and has bags of experience, which is exactly what we were looking for. Kim and her team take as much care as we could do ourselves in preparing and presenting our holiday home, and we have great confidence in them. Kim is friendly, calm and no-nonsense, which we feel makes her a good representative if guests should raise any issues.”

Cath & Jaed Soddart – Bisoi In The Lakes (Braithwaite, Keswick, Lake District)

“In March last year we launched our newly renovated property onto the holiday letting market in Braithwaite. After interviewing a number of companies we invited Kim to manage the cleaning, property set up, guest liaison and maintenance of the property, as well as stock and inventory control. Kim impressed us from day one with her expert knowledge of the holiday letting market, her extensive experience managing guest expectations and her management of not just her team but all contractors that provide services on her behalf. Kim identified straight away that we were presenting our property to the luxury end of the holiday market and put in place strategies and systems to ensure we would meet those expectations for each and every guest experience. Kim has out performed our expectations from day one, she has tirelessly made herself available to deal with the inevitable issues that arise (Not an easy task as we are in another time zone!). We have had more than one occasion that without Kim’s active hands on management support, we would have lost potential bookings, Having Kim as our partner has made our learning curve in holiday letting far easier, and without a doubt, our success to date is largely due to Kim’s passion to deliver the best for us.

Kim is an excellent communicator and has been brilliant at helping guests with any issues they have had. We are thrilled at the reviews we have received on our booking sites (often 10/10) and we are now taking repeat bookings which says it all really. All I can say is we are thrilled with the service we have received and are more than happy to recommend Kim to anyone looking for an honest, reliable, super hard working Property Manager who values your property letting success as much as you do!”

Nick & Rachel Calver – Kiln Hill Holiday Barns

“Having been a customer of D&K cottage management for over 18 months and the team currently look after 4 properties for me. We are now growing our portfolio of properties and will ensure D&K look after them.

The team at D&K take real pride and accountability for the work they do and the cleanliness of the properties. Kim has high standards personally and has built a team of like minded individuals you can trust to ensure your holiday cottage is in the best possible condition for customers.

D&K also offer a fully managed service which we have used offering 24×7 call out and skilled tradesmen to work on the property. With an old building in the Lake District there are often issues however the tradesmen have always responded fixing the problem quickly whilst being courteous and understanding of customers. This was true even with Covid in place and they always work with people.

Cost and margin are always a concern when running any business however I have founds D&K very reasonable on all their costs, in particular the managed service costs which were much higher with our previous agents.

D&K are always willing to go above and beyond for both owners and customers establishing trusted long lasting relationships with positive feedback from my guests on numerous occasions.

I would strongly recommend D&K Cottage management to any potential business person.”